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• We are a small business and we offer a more personalised service and take great pride in the products we offer.
• You're supporting a small business in the local economy and stimulating growth throughout the whole supply chain our products come through.
• 100% authentic stock made for the Australian market!
• Manufacturer warranties come with all products! We pass on all manufacturer warranties to you!
• You're getting access to an abundance of products for your needs at great prices without compromising on quality.

At Kientech we understand how important it is to receive your products as soon as possible. We ship directly to you from vendor distributors ensuring you get your products as soon as possible! Currently most of our in-stock orders are being dispatched and delivered within 5 business days after payment has cleared.

We offer Free Courier Shipping for all orders over $50 or a $5 flat rate charge for orders below $50 Australia wide!

Once payment has cleared we aim to ship out your order within 1-2 business days with the courier taking 1-5 business days to deliver to you. All tracking details will be provided to you and if you have any enquiries please reach out to us.

Kientech Returns & Refunds Policy

At Kientech, we want you to be completely satisfied with your purchase. We adhere to the Australian Consumer Law (ACL), which provides you with certain guarantees regarding the quality and suitability of products.

Change of Mind Returns

If you’ve changed your mind, we accept returns within 14 days of you receiving your item, subject to the following conditions:

• The item must be unused, in brand new condition, and returned with all original packaging, accessories and labels intact.
• A 20% restocking fee applies to change-of-mind returns.
• Return postage is the responsibility of the customer.
• We recommend using tracked and insured postage as we are not liable for items lost or damaged in transit.
• Change-of-mind returns are not accepted for:

1. Custom orders or special requests
2. Clearance or sale items
3. Business or bulk orders (see below)

To request a return, please email info@kientech.com.au with your order number, the reason for return, and any relevant photos.

Damaged, Faulty or Incorrect Items

If your item arrives faulty, damaged or not as described, please contact us as soon as possible.

In accordance with Australian Consumer Law:

• You may be entitled to a repair, replacement or refund depending on the nature of the fault.
• We will cover the return postage if the item is confirmed to be faulty or incorrect.
• Please do not open, use or attempt to repair the item before contacting us.

Manufacturer Warranty

Many of our products come with a manufacturer warranty. Warranty periods, terms and claims are governed by the manufacturer. We will assist you in lodging a claim where possible, but the outcome and timeframes are subject to the manufacturer's process.

Business & Bulk Orders

Orders placed for commercial, business or bulk purposes (e.g. more than 3 units, or where a business name is used) are not eligible for change-of-mind returns.

Faulty goods will be assessed in line with manufacturer warranty terms. Consumer guarantees under the ACL may not apply to business purchases.

Please contact info@kientech.com.au before purchase if you require more information about commercial returns or warranty claims.

Exchanges

If you'd like to exchange a product, please follow the return process above. Once your return is approved, you can place a new order for the desired item.

Refunds

Once your return is received and assessed, we’ll notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.

Please note, financial institutions may take extra time to finalise the refund. If you haven’t received your refund after 15 business days, please contact us at info@kientech.com.au.

Need Help?

If you have any questions regarding your return, feel free to contact our support team at info@kientech.com.au.

Thank you for shopping with Kientech.